Moncada Pro Service (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, request a quote, or use our services.
1) Information We Collect
We may collect the following types of information:
- Contact Information: name, phone number, email address, and any details you provide through forms, calls, or messages.
- Service Information: address/location where service is requested and details related to scheduling or completing service.
- Website Usage Data: IP address, browser type, device type, pages viewed, time on site, and similar information collected through cookies and analytics tools.
2) How We Use Your Information
We use your information to:
- Provide and manage our services
- Respond to inquiries and provide quotes
- Schedule appointments and send reminders/updates
- Provide customer support
- Improve our website, services, and customer experience
- Send marketing/promotional communications only if you explicitly opt in
- Comply with legal obligations
3) Sharing of Information
We do not sell, rent, or share your personal information, including mobile phone numbers, with third parties or affiliates for marketing or promotional purposes.
We may share limited information with service providers/subcontractors strictly as needed to operate our business (for example: customer support tools, website hosting, analytics, scheduling, or payment processing). These providers are contractually required to use the information only to provide services on our behalf.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We may also disclose information if required by law, regulation, subpoena, or other legal process.
4) Data Security and Protection
We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security measures include, but are not limited to:
- Secure data storage systems
- Restricted access to personal information
- Encryption and secure communication protocols when transmitting sensitive information
- Internal procedures and safeguards to prevent unauthorized access or misuse of data
Although we take reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
5) SMS Communications & A2P Compliance
If you provide your mobile phone number and opt in through our website forms (by checking an SMS consent checkbox), you consent to receive SMS/text messages from Moncada Pro Service.
Message types may include:
- Appointment confirmations and reminders
- Service updates and notifications
- Customer support messages
- Marketing/promotional messages (only if you separately consent)
SMS Consent (Opt-In Details):
Consent is obtained when you voluntarily enter your mobile number and check an SMS consent box before submitting a form. Submitting the form with the consent box checked provides express written consent to receive SMS messages for the selected category (non-marketing and/or marketing, depending on the box selected).
Consent to receive SMS messages is not a condition of purchase.
Message frequency may vary. Message and data rates may apply.
Opt-Out: Reply STOP to unsubscribe at any time.
Help: Reply HELP for assistance or contact us at (385) 434-4582.
If you previously opted out and want to rejoin, you must re-opt in through our website forms.
6) Cookies
We may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies, but some site features may not work properly.
7) Your Choices and Rights
You may request access, correction, or deletion of your personal information by contacting us using the details below.
8) Minors
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
9) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10) Contact Us
Moncada Pro Service
Phone: (385) 392-8606
Facebook: https://www.facebook.com/moncadaproservice/
Instagram: https://www.instagram.com/moncadaproservice/